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Lifeline, Inc. was founded in 1973 with the mission of helping Lake County residents by offering emergency assistance and life skills training to increase self-sufficiency. In 1980 Lifeline became a participating agency of the United Way of Lake County, UWLC, and in 1987 was designated a Community Action Agency by the Ohio Development Services Agency, ODSA. In 2008, Lifeline was designated as a mental health agency by the Ohio Department of Mental Health & Addiction Services, OMHAS. 

Today Lifeline continues with the same mission of helping Lake County’s low-income residents break the cycle of poverty and make the transition from agency-dependency to self-sufficiency. 

The Board and staff feel strongly that self-sufficiency means something different to every consumer who comes through our door. To some it means having a safe, warm and affordable home to return to each day. To others it means having access to healthcare services so that they can maintain their health. And to others it might mean participating in education or job training programs so that they can pursue new career opportunities. Because of this belief, Lifeline’s current programming includes services in the healthcare, housing & energy assistance, information & referral services and consumer education & job training areas. Our motto is ‘first to help, then to teach, meaning that with all of Lifeline’s programs, we seek to alleviate crisis situations and then teach self-sufficiency on some level.

Lifeline’s programming currently includes:

Health Services Programs

Prescription Assistance (emergency and long-term)

Diabetic Assistance

Medicaid Application Assistance


Housing & Energy Assistance Programs

Rental Assistance Program (security deposit/first months rent)

Homeless Crisis Response Program
            Supportive Housing Program

Home Energy Assistance Program (Winter Crisis, Summer Crisis, PIPP)


Information & Referral Services

2-1-1 Lake County Information & Referral Hotline


Consumer Education & Job Training Programs

Employment & Training Program

Volunteer Income Tax Assistance Program

Nutrition Program

Transportation Assistance Program

Ohio Benefit Bank Site

Lifeline’s success stories are many—people who have moved into new homes, become more financially independent, or completed school and secured their dream job. As a Community Action Agency, Lifeline works every day to help people and change lives and that has been evident in every program that we run. In 2013, Lifeline staff assisted over 4,000 Lake County households and answered over 40,000 calls through our 2-1-1 hotline. 

Lifeline’s programs are made possible by funding provided by the UWLC and by grants through the ODSA, the Lake County Board of Commissioners, the Lake County ADAMHS Board, Lake County Department of Job & Family Services, the City of Mentor, the Western Reserve Junior Service League, the Bikers Aiding Local Diabetics and through private donors.  

There are many ways to get involved with Lifeline—right now we’re recruiting volunteers to assist with our Volunteer Income Tax Assistance program, which will begin in January 2015. No experience is needed and we partner with the Internal Revenue Service for volunteer training. Lifeline is also getting ready to launch its 2014-2015 Annual Campaign drive in mid-November. Please consider giving a tax-deductible contribution—every gift big or small will help us meet our mission of helping Lake County’s most vulnerable residents. Details can be found on our website. 

For more information please contact main office at (440) 354-2148 or our Energy Assistance Office at (440) 350-9160 or visit our website at www.lclifeline.org . We are located at 54 S. State Street, Suites 303 and 309, Painesville, OH 44077. You can also find us on Facebook by searching Lifeline, Inc.